BPA+and+benchmarking

Business Process Analysis helps to benchmark a country's trading efficiency.

Benchmarking is the process of comparing one type of business processes and metrics with those of the best industry, countries, or with their best practices. Dimensions typically measured are quality, time and cost. In the process of benchmarking, the best organizations or countries are identified, and comparison made with the results and processes of those measured in the As-Is stage of the Business Process Analysis.

International comparisons provided by such organizations as the World Bank enable policy makers to understand the importance of improving the competitiveness of a country by improving the efficiency of trading processes. The average time taken to complete the processes of export or import of a consignment can be a useful indicator.

Figure taken from [|Process Analysis for Developing A Single Window - Case of Thailand], by Dr. Somnuk.

Indicators and Benchmarks
Indicators such as the time to complete some trade processes help policy makers recognise the importance of facilitation issues and the opportunities for improvement. The use of indicators also allows management to monitor the efficiency of any process and set internal targets for improvement.

Figure taken from [|Process Analysis for Developing A Single Window - Case of Thailand], by Dr. Somnuk.

=Relevance= By measuring the efficiency of the As-Is stage and comparing with benchmarks or targets, the “opportunities for improvement” can be identified and and the “To-Be” process specified.